MEMBERSHIP


Do I have to create an account in order to place an order?

1- The customers are able to place an order without an account. After adding the item(s) to the cart, the customer should select “Go to My Shopping Cart” and select the “Pay Now”, then select “Continue without Membership”.
2- We suggest our customers to be a member in order to be informed about sales, campaigns, promotions and special offers about our dance shoes.
3- The customers can create an account quickly by clicking the “Sign Up” button on the right top of the main page and fulfill the form that popped up.

  


How do I edit /update my account information?

1- After getting logged in with e-mail address and password, “My Account” button will be available on the right top of the main page. Account information can be edited/updated on “My Account” section.

  


I forgat my password. What should I do?

1- After entering the e-mail address registered for membership on “Forgot My Password” tab at the bottom of the page or “I Forgot My Password” tab on the “Member Login” button on the right top of the main page, a password reset link will be sent to this e-mail address.

  

 

 


ORDERS

  


How long will the item my chart be available on my chart?

1-The items will be available in the cart as long as they are in stock. Out of stock items will be removed from the cart automatically.

  


Do you have gift wrapping service?

1- Yes, we do. When placing an order, the customer should check the Free Gift Wrapping box on the Address Information section.

  


How do I track my order?

1- Orders of members can be tracked on ‘‘My Orders’’ tab under ‘‘My Account’’ section. If the package is shipped, the tracking number can be displayed by clicking “Where is My Package” button on “My Orders” page.
2- The customers who do not have a membership can track the orders via e-mails sent by us.
3- All customers are able to contact our customer care line +90 312 267 30 33 in order to track their orders.

  


I have received my order but it is not complete, what should I do?

1-The customer should check the package when receiving it and should not accept it if the package is opened, torn, crushed, got wet, harmed, etc. If the package is harmed and the item/items is/are missing, the customer should ask for a damage assessment/missing item report from the shipping company and inform the company. If the package is delivered unharmed but the item/items is/are missing, the customer should contact our customer care line +90 312 267 30 33 or send an e-mail to info@spicadanceshoes.com and provide order number and missing item/items information. The complaint will be investigated as soon as possible.

  

 


ACCEPTED PAYMENT METHODS


What are the accepted payment methods?

1-We accept credit card, debit card.

 


Is it safe to use my credit card on this web site?

1-Our website is encrypted with 128 bit SSL which doesn’t let anyone access the credit card details and provides the customers 100% secure shopping. As soon as a customer entered the credit card details, this information will be encrypted and sent directly to the online system of the related bank. It is not possible for 3rd parties (including our company) to access the customer’s data. Our payments are processed by IYZICO online payments system.

  

 


SHIPPING & DELIVERY


When do you ship my order?

1- The domestic and international orders (if the product available in our stock) will be shipped within 24 hours right after an order is placed. If the product is not available in our stock your orders will be shipped 7-12 business day.

  

 

I have placed orders on different dates. Could you ship all my orders in one package?

 1-Every order is considered as one package. We can not guarantee to ship all orders in one package but if none of the order has been shipped yet, the orders can be combined in one package.

 

1- Since it depends on the distance between Ankara and the delivery address and also the shipping company’s delivery policy, it may take up to 2 weekdays with Yurtiçi Kargo for domestic orders, 4 weekdays with DHL.

 

 

 

May I receive my dance shoes from a branch of the shipping company?

1- If the customer contacts the shipping company first and provide them the tracking number he/she can receive the order from a branch of the shipping company.

 

 


How much does the shipping cost for international orders?

1- The shipping is free for international orders.
2- Extra legal fees, taxes, or other expenses will be charged to the customer due to the destination country’s customs and/or importing policy when receiving order.

 

 

Which countries do you ship to?

1-We ship dance shoes more than 100 countries. 

  


What should I do when receiving my order?

1- The customer should check the package when receiving it and should not accept it if the package is opened, torn, crushed, got wet, harmed, etc. If the package is harmed or the item/items is/are missing, the customer should ask for a damage assessment/missing item report from the shipping company and inform the company.

  

 


I was not available at the delivery address I have given,  What should I do?

1-If the package can not be delivered to the customer at the delivery address, the package will be delivered to the nearest branch of the shipping company and an arrival notice will be left to the customer for domestic orders. The customer can make a request to the company to re-deliver the package or receive from the branch directly by providing the tracking number.
2- If the customer will not receive the package within 3 days (it may vary due to shipping company’s policies), the package will be returned to us. We suggest our customers to receive the package from the branch directly.
3- If the package can not be delivered to the customer at the delivery address, the customer will be informed via phone call. If the customer can not be reached, the package will be delivered to the nearest branch of the shipping company.

  

 


May I change the delivery address?

1-Yes. Delivery address can be changed after completing order by contacting our customer care line +90 0312 267 30 33.

 

 


What should I do if my order gets stuck in my country's Customs Office?

1- Since we send shipments DDU, extra legal fees, taxes, or other expenses will be charged to the customer due to the destination country’s customs and/or importing policy, thus the order may get stuck in the customs office until the customer pays the fees. The responsibility of the delivery belongs to the customer after the goods are landed on the destination country, therefore the customer must follow the procedures and rules of related customs office and Ministry of Trade in order to receive the order.
2- Customs Offices demand us to denote the value of the order on the package. We also want to inform you that the customs inspectors have the authority to decide to deliver or not to deliver the package to the customer and rarely there may be delays on delivering due to customs office’s policy.